The Regulator of Social Housing (RSH) has launched a 12-week consultation on revisions to the Transparency, Influence and Accountability standard (TI&A standard), the Consumer Standards Code of Practice, and the Tenant Satisfaction Measures (TSMs).
The RSH said the consultation is aimed at ensuring that directions the Ministry of Housing, Communities and Local Government (MHCLG) has given are accurately reflected in its TI&A standard.
The Competence and Conduct requirements are aimed at driving greater professionalism and higher standards by ensuring relevant housing staff are able to deliver a high standard of service to tenants.
Senior housing managers and executives will also be required to hold, or be working towards, a housing management qualification, the RSH noted.
The STAIRs requirements will give tenants of private registered providers (PRPs) a similar level of access to information relating to the management of social housing that local authority tenants already have.
PRPs will have to proactively publish certain information about their activities that is set out in the government’s policy statement, and tenants will be able to formally request relevant information and receive timely responses.
The consultation also sets out how the Regulator proposes to implement a new TSM covering electrical safety checks.
RSH Chief Executive Fiona MacGregor said: “The proposed changes to our standards we are consulting on will enable the sector to further improve outcomes for social housing tenants and deliver good services.
“All the changes being consulted on are intended to enhance the transparency and accountability of landlords to their tenants.”
The consultation runs until 3 March 2026.
Interested parties can respond to RSH’s consultation here.
Harry Rodd
