Job Detail: Information Governance Analyst

£41,669 - £45,345

The Information Governance Analyst provides expert information governance advice that helpsprotect the organisation, meet legal obligations and keep the people we work for and with safe. The role supports how information is managed across the organisation, ensuring good practice is embedded as we continue to develop our digital services and data capability.

This is an exciting point to join as we build on our digital journey and strengthen our approach to data protection, cyber security and responsible use of technology. You will be involved in managing risks and incidents, supporting accreditations such as the NHS Data Security and Protection Toolkit, and helping shape governance frameworks that keep pace with change, including the growing use of AI.

What sets us apart is our focus on high standards, integrity and purpose. You will work closely with technical teams and colleagues across the organisation, helping them make confident, informed decisions about information use. If you value fairness and transparency, and want to contribute to meaningful, organisation‑wide change, this role offers a genuinely rewarding opportunity.

The successful applicant will:

• have knowledge of cyber security domains, concepts, standards and best practice 

• have knowledge and experience of data protection, risk management and cyber security  

• be able to build partnerships and positive relationships with colleagues at all levels 

• be able to tailor written and spoken communications to different audiences 

• be able to to work under pressure, prioritise and meet statutory deadlines when handling information requests. 

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply. 

Our benefits:

• Civil Service Pension scheme

• 32.5 days annual leave (plus bank holidays on top)

• hybrid working, 40 percent office based

• flexible working

• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors

• comprehensive learning and development programme

• employee discount scheme across hundreds of retailers

• bicycle loan scheme 

• season ticket loan

• gym membership subsidy 

• paid for professional memberships

• eye test reimbursement. 

How to apply (and how to do well)

You will answer four scored questions at application stage. We use these to shortlist and longlist, so your answers matter.

• choose real examples (from professional settings)

• focus on what you did, not what “we” did as a group

• explain your thinking: what you looked at, what you decided, and why

• keep it clear and specific, avoid generic statements

Please do not use AI to write your answers. We need to assess your skills, and applications may be rejected if answers appear AI-generated.

If your examples are very short, mostly opinion-based, or don’t describe a specific situation and outcome, you are unlikely to score well.

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.

Actions we take to embed this include:

• an anonymised shortlisting process to make sure it is fair and unbiased

• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels

• providing wellbeing support and opportunities for personal and professional development for all colleagues

• creating spaces for connection and engagement through our employee network groups and social clubs

• part of the disability confident scheme

• providing reasonable adjustments

• engaging in regular inclusion learning to enhance the cultural competency of our organisation. 

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

• Asian, Black, Mixed Ethnicity or another ethnic background

• disabled

• LGBTQ.

Contact and important information

If you would like to learn more about the role, please contact Alex Daybank, Data Protection Officer, Alex.Daybank@ombudsman.org.uk

• Interviews: held onsite

• Feedback: we do not offer feedback at application stage

• Right to work: we can only consider candidates with the right to work in the UK.

• Sponsorship: we are unable to offer sponsorship (we do not have a licence).

• Applications: we do not accept CVs—please apply via the application form (‘apply now’).

• Agencies: no agencies; applications from individuals only.

• Early closure: we may close the advert early if we receive a high volume of applications.

• Salary: non negotiable

For further information or to apply, please click on the 'Enquire/Apply' button below.